Refund policy

Thank you for shopping at V‑TrendyFashionl, located at https://v‑trendyfashionl.shop. This Return & Refund Policy applies to all products purchased from our online store, including eye masks, toys, hair dryers, dresses, mattress covers, swimwear, insulated water bottles, gowns, bracelets and accessories. If you are not fully satisfied with your purchase, we will handle your return, exchange or refund request strictly under the terms outlined below. By placing an order on our website, you agree to accept this entire Return & Refund Policy.

Eligibility for Returns

You may submit a return request within 30 calendar days from the date you receive your delivered order. Any return application submitted after this 30‑day window will not be accepted for regular‑priced merchandise.

To qualify for a return, all returned goods must satisfy all of the following conditions:

  1. Items must remain unused, unwashed, undamaged, unaltered, free of stains, dirt, odors or any signs of customer usage.
  2. All original tags, labels, user manuals and original retail packaging must be intact and attached to products.
  3. You must provide valid proof of purchase such as your order number or order‑confirmation email generated from https://v‑trendyfashionl.shop.
  4. Goods cannot be damaged by improper customer operation, misuse or accidental destruction after delivery.

Items that show wear, washing damage, missing original accessories, modification or self‑inflicted damage will be inspected and rejected for return or refund at our sole discretion.

For hygiene‑related reasons, swimwear and eye masks can only be returned if they arrive defective, damaged or shipped incorrectly by our team. Opened or used swimwear and eye masks from regular customer remorse will not be eligible for standard return.

Non‑Returnable Items

The following categories of goods cannot be returned or exchanged unless they arrive defective, damaged or shipped in error by our warehouse team:

  1. Products clearly marked as “Final Sale” at checkout on our website.
  2. Custom‑made, personalized or custom‑modified merchandise.
  3. Gift cards issued by V‑TrendyFashion.

How To Initiate a Return

Before sending any items back to our warehouse, you must submit a formal return request via email to info@v‑trendyfashionl.shop. Please include your order number, your full name, a list of items you intend to return, together with your reason for return in your email message. Our customer‑support team will respond within 24‑48 business hours and provide you with complete return‑shipping instructions and designated return‑to address.

Do not send returned parcels without receiving official return instructions from our team. Unauthorized returns may not be processed or accepted. You are responsible for covering return‑shipping costs for non‑defective, change‑of‑mind returns of eye masks, toys, hair dryers, dresses, mattress covers, swimwear, insulated water bottles, gowns, bracelets and accessories. Original shipping fees you paid for your initial order are non‑refundable for standard customer‑initiated returns.

Damaged, Defective or Incorrect Items

If you receive goods that are damaged, defective, or if we shipped incorrect merchandise to you, please contact info@v‑trendyfashionl.shop within 7 calendar days upon delivery. Please attach clear photographs showing package condition, product defects, damage or wrong‑item details together with your order number. After our team completes verification, we will arrange full refund, item replacement or store credit for you, and we will bear the related return‑shipping cost for confirmed defective or wrong‑shipment cases. We reserve the right to request further supporting evidence to validate damage or defect claims.

Inspection Process After Receiving Returned Goods

Once our warehouse receives your returned package, our inspection team will examine the physical condition of all returned items. You will receive an email notification confirming receipt of your return package. We will then approve or decline your return application according to our return‑eligibility criteria.

If your return is approved:

  • Monetary refunds will be processed back to your original payment method. Please allow 3‑5 business days for us to issue the refund. Your bank or card issuer may need an additional 3‑10 business days for funds to show up in your account, and this processing delay is beyond our control.
  • You may alternatively choose store credit or product exchange subject to current stock availability of eye masks, toys, hair dryers, dresses, mattress covers, swimwear, insulated water bottles, gowns, bracelets and accessories on https://v‑trendyfashionl.shop.

If your return application gets rejected because items fail our condition inspection, we will notify you by email. We can ship the goods back to you at your own shipping expense, or dispose of the items upon your written confirmation. No refund will be issued for rejected returns.

Order Cancellation Before Shipment

You may request order cancellation before your order is fulfilled and dispatched from our warehouse by sending an email to info@v‑trendyfashionl.shop with your order number. Once the order has been processed and shipped out, cancellation is no longer available, and you will need to follow our standard return procedure after receiving the parcel.

Exchanges

We offer exchanges for size or style swap subject to product stock availability. To apply for an exchange, please email info@v‑trendyfashionl.shop with your order information and specify which new size or style you want to receive. If your desired replacement item is out‑of‑stock, we will offer you a full refund instead. Customer‑initiated exchanges for non‑defective products require you to cover return‑shipping charges for sending goods back to us.

Policy Updates

V‑TrendyFashion reserves the right to revise this Return & Refund Policy at any time. Updated terms will take effect immediately upon publication on https://v‑trendyfashionl.shop. All purchases are governed by the policy version active at the moment you place your order. Your continued use of our website constitutes acceptance of our latest Return & Refund Policy.